Check out more details about our Shipping and Delivery procedures.
Which European countries do you ship to?
Updated 3 months ago
Austria
Belgium
Bulgaria
Czech Republic
Estonia
Finland
France
Germany
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Poland
Romania
Slovakia
Slovenia
The Netherlands
Unfortunately, it isn’t possible to ship to countries that aren’t on this list.
What are the shipping fees?
Updated 23 days ago
Ireland: There will be charged €4.95 shipping costs on all orders. Please make note that there will be no additional VAT or duty charges requested on delivery by our carriers. All other countries: We offer free standard delivery on all orders over €150. There will be charged €3.95 for all orders under €150.
When will I receive my order?
Updated 10 months ago
Orders placed on business days before 17:00 will be shipped the same day. Your order will be shipped the next business day in case you place your order after 17:00 or during the weekend. You will receive a confirmation per email once your order has been shipped. This applies to all countries accept for Finland. All orders for Finland are shipped within two business days.
How can I track my order?
Updated 2 years ago
Once your order has been shipped, you’ll receive a confirmation per email. This contains the tracking code you can use to follow your order. Please keep an eye on the tracking code to see when the courier expects to deliver your order. If you have any questions regarding the tracking of your order, you can always contact our customer service by email: customersupport@stevemadden.eu.
What happens when I’m not in when my order will be delivered?
Updated 2 years ago
Were you not at home at the time that the courier was there to hand over your order? We’re sorry to hear that. In that case, we would like to ask you to check the detailed information your track and trace code will give you after the courier tried his first attempt.
